Return & Refund Policy

Last Updated: July 24, 2026

At Minically (www.minically.co), customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our policy below regarding returns, replacements, and refunds.

1. Eligibility for Returns & Replacements

Due to the nature of skincare and personal care products, we only accept returns or replacements under the following conditions:

  • Damaged or Defective Item: The product arrived damaged, broken, or defective.

  • Incorrect Item Received: You received an item different from what you ordered.

  • Missing Items: Items were missing from your order.

Note: To be eligible for a return or replacement, the item must be unused, unopened, in its original packaging, and in the same condition that you received it.

2. Return / Replacement Window

  • You must notify us within 7 days of receiving your delivery to request a return or replacement.

  • Requests made after 7 days from the delivery date will not be eligible for a return or refund.

3. How to Initiate a Return or Replacement

  1. Contact our support team via email at care@minically.co within 7 days of delivery.

  2. Include your Order ID, Name, and a clear unboxing video or photos showing the issue/damage/incorrect item received.

  3. Our team will review your request within 24–48 hours and provide further instructions.

4. Refunds

  • Approved Refunds: Once your return is received and inspected (or your claim is verified), we will notify you of the approval or rejection of your refund.

  • Refund Method: If approved, your refund will be processed back to your original payment method within 5 to 7 business days.

  • Cash on Delivery (COD) Orders: For COD orders, refunds will be processed via bank transfer or store credit after you provide your bank account/UPI details.

5. Cancellations

  • Orders can be canceled before they are dispatched. If you wish to cancel an order, please email us immediately at care@minically.co.

  • Once an order has been shipped, it cannot be canceled.

6. Non-Returnable Items

  • Products that have been opened, used, or altered.

  • Items purchased during clearance sales or special promotional offers (unless damaged upon arrival).

7. Contact Us

For any questions or concerns regarding returns and refunds, feel free to contact us: